... uncertainty, tech advances, and rising demands for efficiency and service, all while navigating cost pressures and AI expectations. This interactive tool reveals peer insights on the evolving role of automation and augmented processes over the next five years. Data Insights Directions for Use About This ...
Analyst(s): Scot Kim | Manolina Chakraborty | Simon Jacobson
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... this research to improve AEO and SEO performance. Overview Strategic Planning Assumption Introduction Analysis Gartner Recommended Reading Note 1: Tools Gartner Research ...
... This tool helps revenue and retention leaders answer a critical question: Which metrics should I be using to connect customer experience to business impact? Results reveal that growth companies prioritize customer lifetime value, while no-growth companies emphasize retention and churn reduction. Data ...
Analyst(s): Karly Szczepkowski | Maria Marino | Radhika Garg
... AI’s impact on architecture is significant, in both using AI tools in the software delivery life cycle and in the need to build AI applications and agents. In 2026, software architects must navigate AI’s dual nature as both a distraction and an opportunity to strengthen architectural fundamentals. Overview ...
Analyst(s): Kyle Davis | Kevin Matheny | Matt Brasier | Steve Deng | Harprit Singh | Richard Watson | Gary Olliffe
... client? The trajectory of an infrastructure and IT operations organization is ultimately defined by its leader’s effectiveness. Use this diagnostic tool to benchmark your performance and develop actions and behaviors that differentiate heads of infrastructure and IT operations as highly effective. Overview ...
... far from over, with all providers facing the need to radically change their product, operating and business models to move agents from being smarter tools to providing answers, actions and business outcomes. Overview Analysis Conclusion Gartner Recommended Reading Gartner Research ...
... Already a Gartner client? Organizations embarking on or scaling SRE initiatives face challenges when justifying investments in the practices, people and tools that are needed to deliver tangible outcomes. This research will guide heads of I&O in building the case for investing in SRE and demonstrating business ...
Analyst(s): Daniel Betts | Chris Saunderson | Hassan Ennaciri
... associated with staff skills and engagement. CAEs can use this research to inform their strategies for driving more effective auditor use of GenAI tools. Overview Data Insights Gartner Recommended Reading Gartner Research ...
... Access Research Already a Gartner client? SteadyRoad* invested in agent-assist tools to improve efficiency but experienced low adoption, impacting ROI. Service and support leaders responsible for operations can learn how redesigning agent workflows to eliminate non-value-add work can improve workforce ...