... operating models, talent and budgets will deliver greater strategic value to the business. Scope Analysis Topics Suggested First Steps Essential Reading Tools and Toolkits Gartner Research ...
Analyst(s): Liana Passantino
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... focus on customer outcomes and deliver superior customer experiences. Scope Analysis Topics Planned Research Suggested First Steps Essential Reading Tools and Toolkits Gartner Insights Abstract ...
... operating model and prioritizing modernization investments in applications and platforms. Scope Analysis Topics Suggested First Steps Essential Reading Tools and Toolkits Gartner Insights Abstract ...
... through a virtuous loop of insights between analysts and stakeholders — or lose relevance. Scope Analysis Topics Suggested First Steps Essential Reading Tools and Toolkits Gartner Research ...
... and stakeholders, technology management (e.g., GRC), risk culture, governance and more. Scope Analysis Topics Suggested First Steps Essential Reading Tools and Toolkits Gartner Research ...
... high-quality customer feedback is important for CMOs seeking to enhance the customer experience. The survey invitation, design and sample size are all tools CMOs can use to raise response rates. This research shares tactics for improving each. Overview Introduction Analysis Gartner Recommended Reading Gartner ...
Analyst(s): Augie Ray | Deborah Alvord | Christopher Sladdin
... Customer service and support leaders are challenged to build business cases, defend budgets and make strategic, data-backed cost decisions. Use this tool to understand and compare your organization’s key practices and metrics against those of your peers to identify improvement opportunities. Overview ...
Analyst(s): Ratnam Gupta | John Quaglietta | Jennifer MacIntosh
... business-outcome-driven, strategic PMO or EPMO to support enterprise transformation. Scope Analysis Topics Suggested First Steps Essential Reading Tools and Toolkits Gartner Insights Abstract ...