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Research Sep 2020
... This case study for enterprise architecture and technology innovation leaders showcases how to use business architecture to create incentives, tools and guidance that help distributed decision makers coordinate investment decisions and achieve mutually beneficial outcomes and enterprise goals. Overview ...

Analyst(s):   Enterprise Architecture Research Team
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Research Jun 2020
... Access Insights Already a Gartner client? Organizations struggle to operationalize AI initiatives due to lack of skills, process, tooling and know-how in deploying ML models in production. Enterprise architecture and technology innovation leaders, including CTOs, can better address these challenges by ...

Analyst(s):   Alexander Linden   |   Arun Chandrasekaran
Premium Research Dec 2019
... Heads of enterprise risk management struggle to operationalize risk appetite. Medibank solves this with its risk appetite statement tool that alerts executives to potential risk appetite breaches of proposed projects. ERM’s process ensures projects with expected breaches are not outright rejected. Overview ...

Analyst(s):   Enterprise Risk Management Research Team
Premium Research Feb 2020
... equipped business-facing IT roles to guide business partners to identify high-value automation opportunities and match them to the most appropriate tool. Application leaders can apply the process detailed here to lay the groundwork for greater success with automation. Overview Solution Highlights Challenge ...

Analyst(s):   Applications Research Team
Research Jan 2019
... innovation. This research agenda is designed to help CIOs in that effort. Scope Analysis Topics Planned Research Suggested First Steps Essential Reading Tools and Toolkits Gartner Insights Abstract ...

Analyst(s):   Heather Colella   |   Peter Skyttegaard   |   Brian Prentice   |   Tsuneo Fujiwara   |   Nicholas Evans
Premium Research Feb 2024
... customer journey analytics and orchestration technologies are now a crucial investment. Customer service and support technology leaders must explore these tools to stay competitive, selecting the best-fit provider to unlock a competitive edge. Overview Market Definition Market Description Market Direction Market ...

Analyst(s):   Daniel O'Sullivan   |   Christopher Sladdin
Research Jun 2012
... failure. Key Challenges Analysis Strategic Reliability Road Map Review (Repeated From Prior Road Map Research) Predictive Strategies When to Use Examples Tools Bottom Line Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Kristian Steenstrup
Research Feb 2021
... anxieties derived from the economic downturn can hinder motivation, engagement and performance. CIOs must build a culture of resilience by using the tools included in this toolkit. When to Use Recommended by the Authors Gartner Insights Abstract ...

Analyst(s):   Rob O'Donohue   |   Neal Solanki   |   Daniel Sanchez Reina
Research Jan 2019
... prioritize and respond to digital disruption with new business models. Scope Analysis Topics Planned Research Suggested First Steps Essential Reading Tools and Toolkits Gartner Insights Abstract ...

Analyst(s):   Kristin Moyer   |   Brian Prentice   |   Heather Colella   |   Nicholas Evans
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