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Premium Research Mar 2025
... CSPs believe that game-changing technologies, if implemented correctly, can create new opportunities and fundamentally transform their industry. Product leaders can use this research to refine product strategies with disruptive tech and quickly match product value to targeted CSP segments. Data Snapshot ...

Analyst(s):   Amol Nerlekar
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Premium Research Mar 2025
... The IT service management platforms market is evolving rapidly as GenAI is positioned to solve some of its thorniest growth challenges. Product managers can capitalize on these growth opportunities by focusing roadmaps on GenAI-enabled virtual support agents, multimodal GenAI and agentic AI. Overview ...

Analyst(s):   Colin Fletcher
Premium Research Oct 2022
... The 2023 Gartner CIO and Technology Executives Survey shows CSPs prioritizing technologies for customer experience, operations and cost efficiency. As they do so to manage immediate scenarios of the triple squeeze, it is critical for CIOs to balance immediate and long-term platform operations goals. ...

Analyst(s):   Amresh Nandan   |   Susan Welsh de Grimaldo
Premium Research Oct 2022
... Transportation companies are prioritizing growth and digital transformation as they deal with the effects of rapidly changing demand for services, talent shortages and an uncertain economic environment. CIOs will be investing in artificial intelligence and distributed cloud to help meet those goals. ...

Analyst(s):   Mike Ramsey
Premium Research Feb 2024
... Talent management is a top challenge for CTOs. They must acquire the right talent and skill sets to exploit emerging technologies, or else they risk delivering suboptimal value from those technologies. This means using multiple sources to tap into talent that is in short supply and high demand. Data ...

Analyst(s):   Ankita Khilare   |   Samantha Searle   |   Aishita Shukla
Article October 22 2025
... capability with AI strategy will be best positioned to capture and sustain long-term value. No. 2: Top 10 Strategic Technology Trends for 2026 “The top strategic tech trends for 2026 represent more than technology shifts; they are catalysts for driving responsible innovation, operational excellence and digital ...
Research Jul 2026
... or rely on traditional hiring processes that are too slow to secure top talent. This research guides recruiting leaders to strategically hire in a scarce labor market and apply speed where it matters. Insights at a Glance Strategic Planning Assumption Impact Actions How to Execute Success Measures Gartner ...

Analyst(s):   Caroline Ogawa   |   Trupti Raipure   |   Stephanie Clement
... leadership models for communications transformation. What technology vendors and partners can enable our vision? Align spend and partners to evolving communications priorities. Which emerging reputation risks and opportunities matter most? Anticipate trends shaping communications strategy and risk. How Gartner ...
Research January 28 2026
... Assess Disruptive Trends Analyst(s): Peter Skyttegaard, Frank Buytendijk, Mordecai Some enterprises emerge stronger after disruptive events, while others are left behind. Given their vantage point in the organization, CIOs can lead the discovery of disruptive trends and technologies, bring understanding ...
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