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Premium Research Oct 2026
... transformation in B2B. This Impact Radar helps CSP product leaders prioritize emerging technologies to target revenue growth in enterprise communication services. Overview Analysis The Impact Radar Emerging Technologies or Trend Profiles Definition: Sample Vendors Range Mass Recommended Actions Gartner Recommended ...

Analyst(s):   Ajit Patankar   |   Kameron Chao   |   Megan Fernandez   |   Jon Dressel   |   Manoj Bhatia   |   Susan Welsh   |   Kosei Takiishi   |   Khurram Shahzad
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Premium Research Jul 2026
... A third of CEOs now see technology sovereignty as a top-five concern, driven by geopolitics and competitive resilience. CIOs must treat it as a core business strategy and a major source of disruption, making it a board-level priority. Insights at a Glance Issue Impact Implications Contributors Gartner ...

Analyst(s):   David Furlonger   |   Brook Selassie
Premium Research May 2026
... Legal tech investments frequently fail because cultural resistance limits widespread adoption. To break this pattern, GC must shift from top-down mandates to use technology to bottom-up efforts, in order to shape a tech-first climate in the legal department. Insights at a Glance Issue Impact More Detail ...

Analyst(s):   Ryan Winch
Research May 2026
... Access Insights Already a Gartner client? Discrete semiconductor revenues increased 1.3% to $32.7 billion in 2025, with Infineon Technologies retaining the top position. Data center expansion was the growth factor, while automotive remained the weakest performing segment. Overview Methodologies and Definitions ...

Analyst(s):   Jainendra Singh   |   Menglin Cao   |   Kartikay Gulani
Research Nov 2025
... between customers, and service and support channels. This guide can help customer service and support technology leaders understand trends and assess vendor capabilities in the market. Overview Strategic Planning Assumption Market Definition Market Description Market Direction Market Analysis Representative ...

Analyst(s):   Daniel O'Sullivan   |   Ian Elliott   |   Uma Challa
Premium Research Jun 2025
... essential for investing in emerging technologies like advanced virtual assistants. Product leaders can use a Markov decision process to quantify monetary business value, which is proportional to the value of the intelligent roles an advanced VA executes at scale. Overview Strategic Planning Assumptions Analysis ...

Analyst(s):   Annette Jump   |   Anthony Bradley
Webinar On-Demand
... leaders to rethink operational models and strategically position their teams for future success. Join this complimentary Gartner customer service and support webinar as Gartner experts will break down the key actions leaders need to take in response to the latest trends and disruptions. Gain exclusive insights ...

Analyst(s):   Brady Holbrook   |   Jonathan Schmidt
Premium Research Sep 2025
... ongoing changes, assessing alignment with Fujitsu’s strategic vision and evaluating the value, quality, and continuity of its products and services. At a Glance Overview Noteworthy Events, Key Initiatives and Activities Top Strengths and Challenges Trending Topics Vendor Market Coverage Note 1: Fujitsu’s ...

Analyst(s):   Akimasa Nakao   |   DD Mishra
... User adoption and behavior: review metrics and techniques to increase customer success Create Differentiated Tech Service Offerings| Emerging Technologies and Trends Impact on Products and Services| Product and Services Strategy| Workplace Applications| Strategies for Growing Revenue and Market Share M.B.A ...
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