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... options and impacts.” More information is available to Gartner clients in the report: “The Top 10 Strategic Technology Trends for Government in 2016.” Gartner Symposium/ITxpo Additional analysis on government IT trends will be provided during Gartner Symposium/ITxpo 2016, the world's most important gathering ...
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... Maintenance and Support; Technology Upgrade, Migration and Transformation; and Enterprise Resource Planning (ERP) services, including application modernization, technology transformation, deployment, integration, data migration, and training support. IT Assessments, Strategic Planning, Independent Verification ...
Premium Research Jul 2026
... Gartner First Takes Fresh insights on emerging trends Leaders responsible for AI must take several immediate actions in response to the ban by the U.S. on new foreign-produced advanced robotic devices and connected power inverters. Continuing sovereign activism to shut down foreign actors, this announcement ...

Analyst(s):   Nate Novosel   |   Bill Ray   |   Michael Gabbard   |   Lydia Clougherty Jones   |   Chris Campbell   |   Ramke Ramakrishnan   |   Michael Berkholtz   |   Deepak Seth
Premium Research May 2026
... insight into the most critical technology markets for heads of enterprise applications in 2026. Insights span market categories of function-specific tools, strategic platforms, and emerging technologies that can help reduce risk and turn strategy into sustained, technology-driven change. Contributors ...

Analyst(s):   Patrick Connaughton
... product cycles, saving valuable time and resources. Industry Technology & IT Services Revenue — Employees < 50 Related Gartner resources 2025 Technology Adoption Roadmap for Midsize Enterprises Midsize Enterprise IT Leadership Primer for 2025 Strategic Predictions for Midsize Enterprise CIOs ...
Research Apr 2026
... Access Insights Already a Gartner client? Heads of I&O must assess AI trends, especially GenAI, to identify critical technologies for enterprise strategy. These insights help heads of I&O evaluate six core AI technologies for their impact on infrastructure, operations, cost, and organizational risk. ...

Analyst(s):   Ryan Shows
Premium Research Apr 2026
... AI is redefining customer service operations. This research identifies and ranks the top 20 AI use cases that customer service and support technology leaders can leverage to transform customer service organizations with effective AI adoption. Overview How to Use Use-Case Scoring Breakdown Pipeline Gartner ...

Analyst(s):   Brett Overbey   |   Bern Elliot   |   Uma Challa
Research June 04 2025
... Download our in-depth guide to explore the future of customer service and strategically position your organization for success. Future of Customer Service FAQs What are the key trends driving the future of customer service? The key trends driving the future of customer service are executive pressure for automation ...
Conference Highlight November 14 2022
... Growth In Turbulent Times.” It’s not too late to join the conference! Signature Series: Top Strategic Technology Trends for 2023 Presented by Naresh Singh, Sr Director Analyst, Gartner Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five ...
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