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Research Oct 2026
... contractual optionality and avoid allowing SaaS-tested buying practices to prematurely lock their organizations into evolving AI technologies. Insights at a Glance Strategic Planning Assumptions Impact Actions Cautions How to Execute Success Measures Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Stephen White   |   Elisabeth Glass   |   Hannah Decker
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Research Aug 2026
... Access Insights Already a Gartner client? Assuming your technology operating model will absorb future AI disruptions is a dangerous oversight that slows execution. CIOs can use these insights to assess whether their operating model supports strategic initiatives and future enterprise needs, and identify ...

Analyst(s):   Neha Kumar   |   Vishnu Kumar
Research Oct 2026
... model demonstrates that AI scales when technology, people, economics, governance and vendor ecosystems advance together. This research highlights lessons learned that AI sourcing leaders can apply to help their organizations scale AI. Insights at a Glance Strategic Planning Assumption Impact Actions Cautions ...

Analyst(s):   Rajib Gupta   |   Luis Pinto   |   Gunjan Gupta   |   Luke Ellery
Research Sep 2026
... embed intelligent automation and innovation. The market is evolving toward AI-driven, technology-centric delivery that improves efficiency, reduces costs, and accelerates transformation. Insights at a Glance Strategic Planning Assumption Market Outlook Current Market Landscape Market Definition Example ...

Analyst(s):   Jan Ambergen
Premium Research Jan 2026
... often struggle to control technology costs during negotiations, which rise unpredictably without any direct ROI. Use this toolkit to follow Gartner’s top 10 tips, tactics and tricks to achieve cost savings while securing the best outcomes for the organization during technology contract negotiations. When ...

Analyst(s):   Jo Ann Rosenberger
... investing in latest technology and talent, and implement initiatives based on important emerging trends in the industry. How Gartner helped Gartner insights and guidance on direct emerging trends empowered the CHRO to future-proof their strategies, save time and costs, thus improving top-line growth of the ...
Research June 02 2026
... auto QA leverages technology to automatically assess agent performance across large volumes of interactions, enabling comprehensive and scalable evaluations. As a key feature of quality monitoring software (QMS), auto QA addresses the limitations of manual review. Industry trends show service leaders ...
... state to the desired outcome. The goal of a technology roadmap is to predict technology trends and lay down the plan for adoption of technologies that fits the organizations requirements. This can be particularly challenging when mapping emerging technologies - those unfamiliar to enterprise architecture ...
Premium Research Jan 2026
... Product leaders must anticipate the disruption from agentic AI, small models and hyper-synthetic data. Overview Strategic Planning Assumptions Analysis The Impact Radar Emerging Technologies or Trend Profiles Definition: Sample Vendors Range: 1 to 3 Years Mass: Very High Recommended Actions Gartner Recommended ...

Analyst(s):   Annette Zimmermann   |   Tuong Nguyen   |   Roberta Cozza   |   Bill Ray   |   Mark Driver   |   Aakanksha Bansal   |   Ray Valdes   |   Pieter den Hamer   |   Danielle Casey   |   Kiumarse Zamanian   |   Warren Peng   |   Anushree Verma   |   Himanshu Kumar Ojha   |   Nick Ingelbrecht   |   Vibha Chitkara
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