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Premium Research Oct 2025
... Seventy-eight percent of procurement teams see digital transformation as a top priority, but the focus is still on building out core technologies. Chief procurement officers can use this presentation deck to benchmark and improve their strategies for procurement digital transformation initiatives. Overview ...

Analyst(s):   Lynne Phelan
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Premium Research Aug 2025
... Despite top-down pressure to invest in AI-related technology, many organizations struggle with effective, timely decision making and value realization, which delays revenue growth. Addressing unhealthy buying behaviors is critical for product leaders to win their AI race. Overview Analysis Conclusion ...

Analyst(s):   Derry Finkeldey   |   Michelle Shapiro   |   Hank Barnes
Announcement August 29 2019
... emerging technologies.” The Hype Cycle for Emerging Technologies is unique among most Gartner Hype Cycles because it garners insights from more than 2,000 technologies into a succinct set of 29 emerging technologies and trends. This Hype Cycle specifically focuses on the set of technologies that show ...
... toolkits to score maturity models and used market guides to confidently identify technology partners. Ask Gartner Tool: The team searched disparate terms to connect ideas, uncover unexpected synergies, and gain a broader strategic view of their research. Business impact Exponential Revenue Growth: By using ...
Premium Research Nov 2025
... Overview Strategic Planning Assumption Analysis The Impact Radar Emerging Technologies or Trend Profiles Definition: Sample Vendors Range: 1 to 3 Years Mass: Very High Recommended Actions Gartner Recommended Reading Definition: Sample Vendors Range Mass Recommended Actions Gartner Recommended Reading ...

Analyst(s):   Amresh Nandan   |   Sylvain Fabre   |   Kosei Takiishi   |   Peter Liu   |   Enrique Hernandez-Valencia   |   Susan Welsh de Grimaldo   |   Pulkit Pandey   |   Will Rice
... Ireland Customer Service teams. How do I lead an AI strategy in service and support that delivers real measurable ROI for the business? What the top emerging trends in generative and agentic AI for customer service and support? How do I mature my customer analytics strategy? What key operational metrics should ...
Research Feb 2017
... business and technology priorities are poised to participate in a digital ecosystem of connected service networks. A focus on interoperability and an external orientation that embraces interdependence are critical to success. Survey Objective Data Insights Top, Typical and Trailing Performers Top Performers ...

Analyst(s):   Rick Howard
Podcast November 18 2025
... for more trusted insights Gartner ThinkCast Hosted by: Karen Lockhart Gartner ThinkCast puts you at the intersection of business and technology with insights from the top analysts on how to build a more successful organization, team and career in the digital era. Join us to get your competitive advantage ...
Premium Research Aug 2025
... This Leadership Vision shares trends, challenges and actions impacting the future of financial services. Financial services business unit executives can navigate disruption and opportunity by incorporating this material into their communications and strategic plans at all levels of the enterprise. Overview ...

Analyst(s):   Jonathan Jackson
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