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... Gartner for Government IT Leaders Accelerate outcomes with AI-powered tools, on-demand insights and interactive experiences. Top questions from government and public sector IT leaders — and how we answer them What are the transformative AI use cases and opportunities in government? Find AI opportunities ...
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Research Mar 2026
... Innovative Technology Solutions Product Offerings Customer Experience Operational Execution Agility and Resilience Geographic Coverage Market Knowledge Transportation Management and Freight Brokerage International Logistics Management Warehousing, Distribution and Fulfillment Logistics Technology Services ...

Analyst(s):   Chris Kina   |   Matthew Beckett   |   Brian Day
Premium Research May 2025
... This monthly update compiles relevant key metrics, hot topics and trends for data and analytics leaders to inform their strategic vision. The data points and analysis are based on our internal and external data sources, including but not limited to our benchmarking and survey data, client inquiries and ...

Analyst(s):   Anurag Raj   |   David Pidsley
Research Aug 2025
... suited for automation, and clearly quantify cost savings, to stand out in an increasingly competitive CX market. Overview Strategic Planning Assumptions Introduction Market Trend Gartner Recommended Reading Note 1: Explanation of Fully Loaded Agent Cost Gartner Insights Abstract ...

Analyst(s):   Megan Fernandez
Research Nov 2025
... should regularly evaluate the potential impact of far-horizon technologies based on their organization. Use this evaluation of 25 emerging technologies, including agentic AI, DSLMs, and digital twins, to aid your assessment and inform strategic and investment planning. Overview Why This Matters Analysis ...

Analyst(s):   Peter Liu
Research Nov 2025
... services CIOs should assess emerging technologies early to quantify their potential impact on their firms. Use this evaluation framework of 24 emerging technologies, including tokenization and digital twins, to accelerate the assessment process and inform strategic and investment planning. Overview Why ...

Analyst(s):   Chuck Thomas   |   Ali Merji
Research Jan 2026
... Access Insights Already a Gartner client? CIOs and technology executives identified generative AI as the technology area that will see the highest average funding increases from 2025 through 2026. Software engineering leaders require a strategic roadmap to move beyond prototyping to scale AI-embedded ...

Analyst(s):   Brent Stewart   |   Joachim Herschmann   |   Jim Scheibmeir
Article September 30 2026
... Prioritize and implement AI use cases, evaluating their potential value and feasibility, including their alignment to strategic goals and potential ROI. Then plan and execute pilot projects for top use cases. Redefine the work of communications within an AI-enabled enterprise by reimagining roles, processes ...
Premium Research Jan 2024
... Top use cases in smart spaces are resource management, process optimization and energy management. Product leaders with smart space-aligned offerings should prioritize these use cases to improve user experience and address sustainability goals while creating efficiencies and reducing costs. Overview ...

Analyst(s):   Anushree Verma   |   Masatsune Yamaji   |   Alizeh Khare   |   Roger Sheng
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