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Research Apr 2026
... while undergoing rapid transformation due to automation and AI. Technology and service providers must shift their operating models, pivoting from “headcount” to “orchestration” to stay competitive and maximize value. Overview Strategic Planning Assumption Analysis Product or Portfolio Overview How This ...

Analyst(s):   Fabio Di Capua
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Premium Research Apr 2024
... being heavily affected by the recent trends and interest in AI-based technologies. Application leaders should use these predictions to adapt their current strategies to support a smarter and more automated reality supported by ERP applications. Overview Strategic Planning Assumptions Analysis A Look ...

Analyst(s):   Denis Torii
Premium Research Nov 2024
... emerging trends This comparison plots 15 of the most prominent use cases for generative AI that support common activities performed by government regulators against value and feasibility. Government CIOs can use this to start strategic conversations to guide investment decisions in this technology. Gartner ...

Analyst(s):   Dean Lacheca
Premium Research Aug 2024
... insights on emerging trends This comparison plots 20 of the most prominent use cases for generative AI in P&C and life insurance against value and feasibility. P&C and life insurance CIOs can use this to start strategic conversations to guide investment decisions in this technology. Gartner Recommended ...

Analyst(s):   Kimberly Harris-Ferrante
Article April 30 2026
... the top, but the workforce is struggling to keep pace. While CEOs are investing heavily in AI and expecting major industry disruption, execution gaps in skills and talent are becoming increasingly visible. CIOs must bridge this gap by aligning leadership, investing in both people and technology, and ...
Webinar On-Demand
... capabilities, including trends and technologies that will drive sales transformation through 2025. You will walk away from this session with answers to your vital questions and recommended actions to help you achieve your goals. •Explore high-impact capabilities and technologies to consider for sales transformation ...

Analyst(s):   Shayne Jackson
Blog Post October 09 2026
... scrutiny. Some companies are discussing AI-driven headcount reductions of 20%, 30% or even 40%. These figures are usually ambitions handed down from the top, not outcomes supported by operating evidence. Our survey suggests that such targets are unlikely to be achieved reliably in 2027, though some reduction ...
Premium Research Jan 2024
... are a rapidly evolving technology with business use cases across education, transportation and healthcare. Product leaders should leverage their unique immersive and interactive capabilities to create engaging and impactful solutions that enhance efficiency. Overview Strategic Planning Assumption Analysis ...

Analyst(s):   Evan Brown   |   Ben Lee   |   Kanishka Chauhan   |   Jon Erensen   |   Tuong Nguyen
... to unlock new growth opportunities and redefine customer experiences across its broad portfolio of industries and business sectors. With Gartner’s strategic guidance and actionable tools, the Group established a unified AI vision, built scalable operating models, and delivered measurable business impact ...
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