... Customer Service and Support 2024 Top Priorities Unlock the power of self-service, GenAI, and customer journey analytics to drive success In preparing for 2024, customer service and support leaders have a clear objective - leverage technology to improve service delivery. Service leaders must take an ...
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... Gartner's 2017 CIO Survey shows that top-performing CIOs globally are seizing ecosystem opportunities through a three-way focus on their leadership, organization and technology capabilities. We provide a Nordic perspective of the survey, focusing on where Nordic CIOs differ from their peers. Survey Objective ...
... Already a Gartner client? Managing technology risk is critical for digital innovation, corporate performance and investment decisions. Gartner's 2017 research will help CIOs adopt risk-based decision making that delivers stronger business outcomes. Scope Analysis Top Challenges and How Gartner Can Help ...
... The 2017 Gartner CIO Survey shows that global top-performing CIOs are seizing ecosystem opportunities by focusing on their leadership, organization and technology capabilities. We provide an insurance perspective of the survey, focused on where P&C and life insurance CIOs differ from their peers. Data ...
... Top performing CIOs seize ecosystem opportunities by focusing on leadership, organization and technology capabilities. This note provides a healthcare provider perspective of the 2017 Gartner CIO Survey, focusing on significant digitalization issues and opportunities for healthcare CIOs. Survey Objective ...
... functionality. ITOM technology providers must compete in markets with integrated, modular offerings to continue take share from legacy vendors. Key Market Findings Vendor Performance Highlights Market Share Data Overall Market Segment Performance Analysis Top Vendors Analyzed Broadcom (CA Technologies) Cisco (AppDynamics ...
... business leaders navigating new trends and cutting-edge technologies, including GenAI. She introduces the power of push and pull tactics and highlights the balance between the how and why of innovation. Learn how these strategies can take you beyond the hype of new technologies and help you move toward genuine ...
... there are more employees outside IT who customize or build analytics or technology solutions than inside IT. This research helps CIOs stay ahead of this emerging trend, and focus IT on enabling a workforce that consists of technology producers, not just “end users,” outside of IT. Overview Conclusion Recommended ...
... Access Insights Already a Gartner client? Disruptive trends and technologies continue to challenge incumbent enterprises, forcing them to rethink their business models and how they leverage ecosystems. Look beyond technology to help the enterprise understand the lasting impacts of known disruptions and ...