... Customer service and support technology leaders must challenge traditional approaches and select the right use cases and tools to deliver the best service. This initiative guides organizations’ strategic thinking and helps them select and operate the right customer service technologies. Scope Analysis Topics ...
Analyst(s): David Norrie
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... falter when teams use platform technologies that are misaligned with technical constraints and business goals. This research guides software engineering leaders in selecting the right runtime, database and integration technologies for cloud-native architecture. Overview Strategic Planning Assumption Introduction ...
... is Microsoft’s largest technology acquisition in 2021. Conversational AI technology and service providers must respond to the implications of the deal by seeking closer integration with electronic health record vendors and reinforcing best-of-breed capabilities. Overview Strategic Planning Assumptions ...
Analyst(s): Daniel O'Connell | Magnus Revang | Adrian Lee | Anthony Mullen | Seth Feder | Bern Elliot | Thomas Bittman
... 2026 is the world's most important gathering of CIOs and other IT executives. More than 7,000 CIOs and senior leaders will explore the technology, insights and trends shaping the future of IT and business, including AI, business transformation and value, cybersecurity, customer experience, data analytics ...
... Intensifies The Gartner survey revealed compensation remained firmly among the top drivers of both attraction and attrition for employees in Q4 2025, reflecting ongoing cost‑of‑living pressures in Australia (see Table 1). Table 1: Top 10 Drivers of Employee Attraction and Attrition, Australia, Q4 2025 Drivers ...
... A single technology can have a vastly different impact on employee engagement based on how it is deployed and how its value is communicated. Without careful consideration of this, application leaders are at risk of not achieving their CEC's strategic goals. Key Challenges Introduction Analysis Identify ...
... Gartner for High Tech Leaders and Providers equips tech leaders and their teams with role-based best practices, industry insights and strategic views into emerging trends and market changes to achieve their mission-critical priorities and build the successful organizations of tomorrow. Additional information ...
... meet 2025 objectives. CIOs must upskill employees faster, continuously and more effectively to keep pace with the technology change. However, many struggle with establishing effective strategic workforce planning and skills-based talent management practices to manage changing talent and skills needs dynamically ...
Analyst(s): Lily Mok | Jose Ramirez | Neal Solanki | Anthony Hill
... Gartner for High Tech Leaders and Providers equips tech leaders and their teams with role-based best practices, industry insights and strategic views into emerging trends and market changes to achieve their mission-critical priorities and build the successful organizations of tomorrow. Additional information ...