... software, only to later revert to manual processes. Customer service and support technology leaders supporting field service can use this research to target areas for optimization and employ techniques for success. Overview Strategic Planning Assumption Introduction Analysis Gartner Recommended Reading Gartner ...
Analyst(s): Jim Robinson
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... digital business via sharing main technology building blocks and enabling digital business models. Application leaders can guide their organizations’ digital initiatives by developing a business model roadmap from digital commerce to digital business. Overview Strategic Planning Assumptions Introduction ...
Analyst(s): Sandy Shen | Mike Lowndes | Jason Daigler
... Access Insights Already a Gartner client? As boards realize how critical information and technology are to success, they are increasingly interested in hearing the enterprise strategic story directly from the CIO. This is new territory for many CIOs. Use this board presentation outline to maximize success ...
... lower customer effort and higher derived value. Applications leaders in field and customer service must consolidate technology strengths across both areas to remain relevant. Overview Strategic Planning Assumptions Introduction Analysis Gartner Recommended Reading Gartner Insights Abstract ...
... cases for generative AI in the telecom industry against value and feasibility. CSP CIOs can use this to start a strategic conversation to help guide investment decisions in this technology. Gartner Recommended Reading Note 1: Definitions of the Scoring Scale Gartner Insights Abstract ...
... capable of facilitating seamless voice interactions, is encouraging leaders to reevaluate their strategies. However, this technology also poses a risk of increased fraud. Overview Strategic Planning Assumptions Analysis A Look Back Gartner Recommended Reading Gartner Research ...
Analyst(s): Kim Hedlin | Christopher Sladdin | Jason Bridge | Brad Fager | Patrick Quinlan | Emily Potosky
... business world, analyst relations leaders must adapt to stay relevant. Macroeconomic pressures and technology are driving AR commoditization. To thrive, AR must transition from a perceived tactical role to a strategic business partner, led by humans and powered by GenAI. About the Speaker Session Description ...
Analyst(s): McKenzie Smith | Lindsay McKinney | Liz Pellegrini
... professionals can use the guidance in this research to prepare and generate AI-ready data with the assessed platforms, tools, technologies and techniques. Overview Strategic Planning Assumptions Analysis Guidance Gartner Recommended Reading Gartner Research ...
... Marketing operations is a strategic function for optimizing marketing infrastructure, including technology, data and supporting processes that drive change to achieve operational excellence. Tech CMOs should use this tool to identify, recruit and hire the right person for this critical role. When to ...