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Premium Research Mar 2020
... interfaces will adversely affect every facet of life. The next decade will see a quantum leap in this technology — creating an ecosystem of applications that will transform human society. Overview Strategic Planning Assumptions Maverick Research Analysis Gartner Recommended Reading Note 1: Roots of the Word ...

Analyst(s):   Jim Scheibmeir   |   Brent Stewart   |   Saikat Ray
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Research Dec 2020
... new business offerings and experiences rapidly. Enterprise architecture and technology innovation leaders must foster innovation in order to create the necessary resilience, adaptability and digital experiences. Overview Strategic Planning Assumptions Analysis A Look Back Gartner Recommended Reading Gartner ...

Analyst(s):   Nick Jones   |   Arun Chandrasekaran   |   Auria Asadsangabi   |   Bill Ray   |   George Brocklehurst
Research Feb 2021
... how to leverage the data. Healthcare and life science CIOs need to explore the different genomics technologies as a first step in establishing enterprise-focused omics data strategies. Overview Strategic Planning Assumptions Analysis Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Michael Shanler   |   Reuben Harwood
Research Dec 2020
... no value. Enterprise architecture and technology innovation leaders, including the CTO, need to develop, curate and communicate innovation ideas in a more actionable way to achieve value through the right combination of skills and defined roles. Overview Strategic Planning Assumption(s) Analysis A Look ...

Analyst(s):   Samantha Searle   |   Nick Jones   |   Arun Chandrasekaran   |   David Smith   |   Philip Allega   |   Marty Resnick   |   Marc Kerremans   |   David Cearley
Research Sep 2017
... Access Insights Already a Gartner client? Information and technology investment combined with other strategic investments will shape the pursuit of marketplace opportunities. CIOs must step into the forefront to shape enterprise strategies navigating marketplace uncertainties and business risks. Analysis ...

Analyst(s):   Monika Sinha   |   Lee Weldon   |   Richard Hunter   |   Heather Colella   |   Ian Cox
Premium Research Feb 2023
... select the right use cases and tools to deliver the best service. This initiative guides organizations’ strategic thinking and helps them select and operate the right customer service technologies. Scope Analysis Topics Suggested First Steps Essential Reading Tools and Toolkits Gartner Insights Abstract ...

Analyst(s):   David Norrie
Premium Research Apr 2025
... unclear cost-benefit due to usage-based pricing. Customer service and support technology leaders should use this research to optimize value over cost when planning AI agent deployment to supplement their workforce. Overview Strategic Planning Assumption Introduction Analysis Gartner Recommended Reading Gartner ...

Analyst(s):   Pri Rathnayake
Premium Research Jul 2025
... commercial growth, yet amid economic uncertainties, organizations struggle to justify the ROI of new technology investments. This Hype Cycle helps digital commerce leaders tune into the latest technology trends to make wise investment decisions. Analysis Definition: Why This Is Important Business Impact Drivers ...

Analyst(s):   Sandy Shen
Announcement October 29 2025
... their 2026 talent strategies, according to Gartner, Inc., a business and technology insights company. This research was showcased during Gartner HR Symposium/Xpo, taking place here through today. Gartner has identified four trends that will shape talent management in 2026: The decline in entry-level roles ...
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