... customer engagement is a multistep journey that involves investment in people, process and technology to deliver personalized, proactive experiences at scale. Customer service and support leaders can use this strategic roadmap to effectively implement DCE. Overview Introduction Future State Current State ...
Analyst(s): Jennifer MacIntosh | John Quaglietta | Daniel O'Sullivan
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... similar to how CSOs seek performance gains through advances in sales technologies. CSOs must educate and prepare the organization for the impact of machine customers and mobilize a cross-functional response team. Overview Strategic Planning Assumptions Introduction Analysis Gartner Recommended Reading ...
Analyst(s): Luke Tipping | Don Scheibenreif | Daniel Hawkyard
... needed to cool the hardware associated with these new technologies, are changing how we consume this vital resource. IT leaders must build a resilient water strategy into their core business and AI sourcing if they want to thrive. Overview Strategic Planning Assumption Maverick Research Analysis Gartner ...
... platforms are a transformative way to deliver tailored business outcomes. Technology and service provider product leaders must target their strategies to the distinct responsibilities of the key roles in the ICP ecosystem. Overview Strategic Planning Assumption Why This Matters Analysis Next Steps Note 1: Possible ...
Analyst(s): Dennis Gaughan | Tarun Rohilla | Yefim Natis | Gregor Petri
... IT Symposium/Xpo Keynote helps you set the right pace for your AI race, so you can achieve the desired business, technology and behavioral outcomes for your organization. Overview Strategic Planning Assumption Introduction Analysis Gartner Recommended Reading Gartner Research ...
... Already a Gartner client? Network technology is rapidly changing as cloud, compute and security demands grow. This creates a challenge for infrastructure and operations leaders, requiring a comprehensive network strategy to make better investment decisions. Overview Strategic Planning Assumptions Introduction ...
Analyst(s): Mike Leibovitz | Karen Brown | Andrew Lerner | Tim Zimmerman
... purchases. Digital commerce leaders can use this research to make changes to their commerce technologies and processes, and operationalize those capabilities to capture the machine customer opportunities. Overview Strategic Planning Assumptions Introduction Analysis Contributors Gartner Recommended Reading ...
... heads of EA’s enterprisewide view and D&A teams’ data and technology expertise. This research helps heads of EA collaborate with D&A to design a robust future-state architecture that makes the data-driven organization a reality. Overview Strategic Planning Assumptions Introduction Analysis Contributors ...
Analyst(s): Auria Asadsangabi | Lucas Kobat | Andrei Razvan Sachelarescu
... multistructured analytics and AI to improve decision making, performance and outcomes. Supply chain technology leaders should reference this architectural framework for successful command center initiatives. Strategic Planning Assumption What You Need to Know Analysis Recommendations Contributors Note 1: Intelligent ...
Analyst(s): Christian Titze | Sohard Aggarwal | Leonard Ammerer