... JULY 2019) Customer Experience (CX) and Task Automation Are Key Motivators
Forty percent of organizations named CX as their top motivator to use AI technology. While technologies such as chat bots or virtual personal assistants can be used to serve external clients, most organizations (56%) today use ...
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... inconsistent across sources” and “data are difficult to access” rose to the top in this year’s survey. Marketing organizations regularly respond to these challenges by integrating more data or acquiring different technology seen as a fix-all approach to marketing data management — yet they fail to realize ...
... center stage among the IT department," said Mr. Nielsen. "It is also eroding the barriers to change and increasing the adoption of new technologies and trends in Africa."
As such digital business is not only driving the need of new roles in IT, such as API product managers, chief analytics officers, ...
... security has freed up funds for many organizations to better their odds against such attacks.
"Breach detection is top of mind for security buyers and the field of security technologies claiming to find breaches or detect advanced attacks is at an all-time noise level," said Eric Ahlm, research director ...
... the Gartner Trend Insight Report “Predicts 2019: Leadership Means Expanding Options, Not Limiting Them”, a collection of research aimed at helping CIOs and IT leaders focus on how the landscape is shifting for individuals, businesses and IT organizations.
More information on Gartner’s top predictions ...
... partnerships Contributing to the top-line by developing value enhancement strategies Gartner clients can read more in “The Corporate Functions CFOs Are Targeting for Spending Cuts or Increases in 2022 and 2023” and "Quick Answer: How Will My CFO Respond to Concerning Economic Trends?" Learn more in the Recession ...
... the Value of IT” and “Who Are Business Technologists, and Why Do They Matter for CIOs?”
Additional analysis on emerging technologytrends will be presented during Gartner IT Symposium/Xpo 2021, the world's most important conferences for CIOs and other IT executives. Follow news and updates from the conferences ...
... required by today’s business,” Mr. Gill said. “The need for agility evolved faster than our ability to deliver.”
Despite agility placing among their top 3 priorities for 2019, I&O leaders are faced with conundrum as a diverse range of products is available to them. “The ideal situation for I&O leaders ...
... Gartner for High Tech
Gartner for High Tech equips tech leaders and their teams with role-based best practices, industry insights and strategic views into emerging trends and market changes to achieve their mission-critical priorities and build the successful organizations of tomorrow. Additional information ...