Gartner Podcasts

Be a True Digital Leader

Okay, leaders, if you want to make your employees the best they can be, you might start by giving them some more space: “Connector managers are much more successful than the always-on manager that most of us currently think that we want. The always-on manager is somebody who focuses on personally providing continuous coaching and … Continued

Secure Your Digital Future: Box CEO Aaron Levie Pt. 3

Box CEO Aaron Levie stresses his company is no threat to democracy, but he definitely votes for greater attention on data security and privacy: “Fortunately, as far as we know, we were not involved in any election hacking, but as you can imagine, the whole Facebook/Cambridge Analytica scandal has sort of flipped the way that … Continued

Technology Matters: Box CEO Aaron Levie Pt. 2

As you go about your digital transformation, Box CEO Aaron Levie wants you to remember this: The technology really does matter. “Anytime you see a company say, ‘We want to get closer to the customer, we want to make more real-time decisions, we want to be able to share more effectively,’ but then people have … Continued

Government Elects to Use Blockchain

Maybe we’re underselling blockchain. Maybe it really could save the world. “The United Nations has taken some interest in that with particularly poorly documented populations. Refugee populations, they need a better sense of who they’ve interacted with, that they’ve given them assistance already, have eligible individuals consumed the assistance they’ve already been given. So some … Continued

Artificial Intelligence: Start Them Young

We often talk about technology changing society. But that change really needs to start with us, and we need to start with the next generation. “I know we often budget annually and do five-year plans, but if you step outside the corporate campus and into a school, you’re really seeing a much longer view of … Continued

Find Your Unicorn: Gartner Cool Vendors 2018

The information Gartner reveals in its annual Cool Vendors reports is not just, well, cool, it is extremely useful for multiple parties in IT. To put it another way, there’s something for everyone. “We have had certainly strategic decisions made by end-user companies based on what they’ve found in the Cool Vendors report. For the … Continued

Why Can’t Humans and Robots Just Get Along?

If you are going to hire robots, you need to make sure they follow the same rules as your other workers. “Think of the robots as a new layer of employees, like a new level of your org chart. And what you want to do then is designing an approach analogous to what Human Resources … Continued

Prove Your Customer Experience ROI

Why do we have trouble showing ROI for our customer experience initiatives? Maybe because we can’t agree on what it really is. “What it is not is the same thing as customer service. We still organizations equating customer service equals customer experience. Any part of the organization could impact it. IT folk tend to think … Continued

Why You Need a More Diverse Supply Chain Staff

There’s an old saying that perfection is the enemy of the good. Are we losing too many good women Supply Chain candidates because we’re aiming to be perfect? “Men tend to apply for a job when they perhaps meet 60 percent of the criteria listed for that job because they’re confident, perhaps, that they can … Continued

Supplying Sustainable Business Success

Saving the planet is a nice benefit from Sustainable Business. But a better one is saving your business. “If we’re using water in our manufacturing processes today, are we doing that in a way that protects future water supplies? Because that’s not just good for the planet, it’s good for people, including our future customers, … Continued

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