AI is delivering pockets of productivity, but far less business value than expected.
In this episode of Gartner ThinkCast, Distinguished VP Analyst Fran Karamouzis explores why so much AI ROI remains stuck inside organizations, never reaching the bottom line. While many leaders expect gains in individual productivity to translate directly into financial outcomes, legacy processes, siloed structures and outdated operating models often prevent that value from scaling. In a preview of a recent standout webinar, you’ll hear what it really takes to unlock measurable impact — from rethinking how work flows across teams, to redesigning end‑to‑end processes, and leading the organizational change required to make AI stick.
You’ll learn:
The Myth of Productivity = Value
Where AI Value Gets Trapped
Moving From Tasks to End-to-End Outcomes
Rethinking Workflows and Org Structure
Leading the Shift to New Ways of Working
Turning AI Potential Into True Business Value
Frances Karamouzis | Distinguished VP Analyst
Frances Karamouzis is a Distinguished VP Analyst in Gartner's Business and Technology Insights focusing on Artificial Intelligence, GenAI and Agentic AI. Ms Karamouzis was the Gartner analyst who coined the term "Hyperautomation" and first published it in 2014. She is focused on research that addresses strategy, value creation, use cases, business cases and disruptive trends. She focus on "applied" research by showcasing how to practically apply Gartner frameworks. She helps clients architect their AI, GenAI and Agentic AI Portfolio (How to Vet, Prioritize and Fund) Use Cases. Ms. Karamouzis has appeared and/or contributed to reports showcased on 60 Minutes, Wall Street Journal, NY Times, CNN, CNBC, PBS, CIO Magazine and the Council for Foreign Relations. Ms. Karamouzis earned a bachelor's degree in International Business and Accounting from New York University. She has also completed her M.B.A. in Finance at New York University.
Hosted by: Karen Lockhart
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