Effective Date: January 2018
Gartner, Inc. and its affiliates (“Gartner,” “we,” or “us”) is committed to protecting your information.
This Policy applies to Gartner and any entities doing business under the Gartner name worldwide, which collect, process and/or store information, except for those of our Affiliates, which due to their different business models, have developed their own privacy policies: CEB, Iconoculture, L2 and the Gartner Digital Markets Companies.
If you have any questions about our privacy practices or questions, requests or concerns regarding your information, please contact us via email at the following addresses:
Gartner, Inc. is the data controller and has its principal place of business at 56 Top Gallant Road, Stamford, Connecticut, 06902, USA. Contact information for each of our Gartner offices, subsidiaries, and affiliates worldwide can be found here.
Information We Collect
We collect information from various sources and methods as described below.
Sources of Information
We collect information about you or your devices from the following sources:
Types of Information
From the sources listed above, we collect the following types of information:
Information Collected Automatically
When you use our websites or apps, we automatically collect and analyze certain information, which includes unique browser identifiers, IP addresses, browser and operating system information, device identifiers (such as the Apple IDFA or Android Advertising ID), geolocation and other device-specific information, Internet connection information, as well as details about your interactions with websites and apps.
When you access Gartner content via our apps, the apps will store an authentication token so you will not need to login every time.
We and third parties use various technologies to collect information about your activities on the Gartner websites and apps.
You may choose to set your web browser to refuse certain types of cookies or to alert you when certain types of cookies are being sent. Some browsers offer similar settings for HTML5 local storage and Flash storage. However, if you block or otherwise reject our cookies or local storage, certain websites (including our own Websites) may not function properly.
In some cases, we facilitate the collection of information by advertising services administered by third parties. The ad services track your online activities over time by collecting information through automated means such as cookies, and they use this information to show you ads tailored to your individual interests or characteristics and/or based on prior visits to certain sites or apps, or other information we know, infer or have collected from you.
To learn more about interest-based advertising generally, including how to opt out from the targeting of interest-based ads by some of our current ad service partners, click here. For controls specific to advertising and analytics services offered by Google, click here, here and here. If you replace, change or upgrade your browser, or delete your cookies, you may need to use these opt-out tools again. We do not respond to browser-based do-not-track signals.
Please refer to your mobile device manufacturer's website (or the website for its operating system) for instructions on how to use any additional privacy controls offered by your mobile operating system, such as privacy settings for device identifiers and geolocation.
How We Use Information We Collect
We use and disclose your information as follows:
Some features of our websites, apps and services allow you to make data public or engage in other sharing. For example:
Special uses and disclosures of automatically collected data are described in the preceding section.
We generally retain information for so long as it is be relevant to the purposes above. Data may persist in copies made for backup and business continuity purposes for additional time.
For any of the purposes above, we share information with other members of our corporate family. We also share your information with third-party service providers that perform services on our behalf.
Some third parties’ embedded plugins or other automated technology on our websites, such as cookies or social sharing buttons, allow their operators to learn that you have visited or interacted with our websites, and they combine this information with other, identifiable information they have collected about your visits to other websites or online services. These third parties handle this information, and other information they directly collect through their content and plugins, pursuant to their own privacy policies.
Choices About Use of Your Information
We will respect your wishes not to receive marketing communications. You can change your marketing preferences by contacting us at the addresses here. If you gave us your email address to receive marketing communications, you can opt out at any time by using the unsubscribe links or instructions included at the bottom of our emails. Please note that we will continue to send you service-related communications regardless of any opt-out request. We will not sell or share your information or information with third parties (other than our subsidiaries or affiliates) for their own promotional or marketing purposes unless you give us consent to do so and where permitted by applicable law.
You also can exercise certain opt-out rights by following the instructions at the end of the “Information Collected Automatically” section above.
Gartner Everywhere is an extension for Google Chrome that allows clients to customize their Gartner experience by providing them with Gartner research applicable to the websites they are browsing in real-time via an easy to access pop-up in their browser. You can easily disable the extension and its collection of URLs by doing the following:
California Online Privacy Protection Act Notice Concerning Do Not Track Signals
Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. We do not recognize or respond to browser-related DNT signals, as the industry is currently working toward a common approach to responding to DNT. To learn more about Do Not Track, please click here.
We have implemented administrative, technical, and physical security measures to help prevent unauthorized access. Despite these measures, no data transmission over the Internet can be entirely secure, and we cannot and do not guarantee or warrant the security of any information you transmit via our websites or apps.
We make efforts to restrict access to information to only those employees, contractors, and agents who need such access in order to operate, develop, improve, or deliver our programs, products, and services.
Please note that you are responsible for maintaining the secrecy of your credentials used to access any account or service with Gartner, and you must report suspected unauthorized activity to us. You are responsible for activity conducted with your credentials.
International Data Transfers
Access to Your Information/Data Subject Rights
In some cases, you may directly access your online profiles and other personal details and amend, update, add, or delete information yourself by logging into the relevant portions of our websites and apps.
You can request access to information we hold about you, ask us to correct any information that may be inaccurate, and/or ask us to block or delete such information and object to the processing of information (within the limits of applicable law). In situations where we process your information on behalf of our clients, we may refer the request to the relevant client and cooperate with their handling of the request, subject to any special contractual arrangement with that client. To access, correct, or raise inquiries about your information in our possession, please email us at firstname.lastname@example.org or contact:
Global Data Protection Officer
56 Top Gallant Road
We may require you to prove your identity with approved identification before fulfilling your request.
California Privacy Rights
Questions, Complaints, and Dispute Resolution
If you have any questions about this Policy or how Gartner processes your information, please email us at the relevant address above or contact us at: email@example.com.
Any complaints about our adherence to the practices described in this Policy should first be directed to Gartner’s Global Data Protection Officer at firstname.lastname@example.org. We will attempt to answer your questions and satisfy your concerns in a timely and complete manner as soon as possible.
If you are an EU data subject and your complaint is not resolved after discussing the matter with us, we will work to resolve the matter, free of charge to you, through cooperation with the relevant European privacy regulator. Formal complaints regarding our data protection practices and related actions regarding information from countries outside the EU may be addressed directly to the relevant data protection authority in your country.
To provide increased value to you, we provide links to other websites or resources that are not part of the products, programs, or services run by Gartner. We do not control these websites or their privacy practices, and any information you provide to these sites is subject to the Privacy Policies of those sites and not this Policy.
Our websites and apps deliver business-related content and are specifically aimed at and designed for use by adults. We do not knowingly solicit or collect information from or about individuals under the age of 18 years.
Last Updated: January, 2018