Roles and Responsibilities

Roberta Cozza is a Senior Director Analyst at Gartner's Tech Product Manager team within the Technology and Service Providers research unit. Here she advises TSPs on product planning, technology/product roadmaps and product differentiation. Furthermore, Ms. Cozza has a special focus on advising product managers on best practices and impacts of device technologies and ecosystems, human machine interactions, and evolution of UX Design in product teams. Her research also covers digital product development, devices/intelligent things competitive landscape, Edge AI, AI and user interactions in emerging smart spaces, virtual personal assistants(VPAs). Additionally, she leads Gartner device share, forecasting, and insights for Western Europe. In 1998, Ms. Cozza joined Gartner Primary Research Centre as an Associate Analyst developing primary research on IT-based projects; she then moved in 2000 into the Client Computing group as Device Market Analyst before becoming Agenda Manager for device/device technologies.