The 2027 Gartner Leadership Vision for Chief Communications Officers

• How communications leaders must optimize communications for a more efficient AI-enabled operating model while demonstrating measurable business value

• Strengthen employee alignment to strategy through advanced listening, analytics, and two-way translator between the business and employees

• Build reputation intelligence capabilities that improve organizational awareness and decision-making

• Evolve communications strategies, skills, and technologies to increase strategic influence across the enterprise

As expectations for communications leaders continue to rise, heads of communications face increasing pressure to demonstrate business value, strengthen workforce alignment, and provide insights that help the organization make better decisions. As AI reshapes how work gets done, communications leaders must rethink how their teams operate, engage employees and support enterprise priorities.

The 2027 Gartner Leadership Vision for Communications examines the trends, challenges and opportunities that will define the function's next phase of evolution. Explore how communications leaders can build more efficient AI-enabled operating models, strengthen employee alignment through deeper listening and analytics, and enhance reputation intelligence capabilities to sense and respond to emerging risks and opportunities. Gain insight into the strategies, skills and technologies needed to create measurable value in 2027 and beyond.

Return to this web page to watch the webinar. Contact us at gartnerwebinars@gartner.com with questions about viewing this webinar.