Analyst Profile
Helen Huntley
Managing Vice President
20 years at Gartner
,
35 years industry experience
GA USA
Roles and Responsibilities
Helen Huntley is Managing Vice President for the Customer Experience/Digital Commerce team. Previously at Gartner she was a Vice President, Distinguished Analyst within the Gartner for General Managers team. There, Ms. Huntley provided guidance and analysis to CIOs and senior IT leaders in corporations and government agencies, business leaders in high-tech enterprises and professional services firms, and technology investors. Ms. Huntley's coverage includes IT strategy, key trends impacting IT and digital business, global sourcing (global, nearshore, onshore and rural sourcing, sourcing strategy, evaluation and selection of suppliers, contracting and vendor management), maximizing the impact of IT on enterprise goals and objectives, workforce strategy and planning (internal resources, staff augmentation/contingent labor, project sourcing via statement of work or long-term managed service outsourcing deals). She further advises IT technology providers on market opportunities, business model imperatives, market disruption, go-to-market and differentiation strategies.
Helen Huntley's Recent Gartner Activity
Latest Research
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Top Trends Driving Change for IT Services
25 March 2019
On-Demand & Upcoming Webinars
Background
Previous Experience
Before moving to Gartner Research, Ms. Huntley was part of the Gartner Consulting Strategic Sourcing practice, where she focused on solving clients' sourcing challenges, from the perspectives of both service recipient and service provider. Prior to joining Gartner, she was VP of outsourcing management at a financial services firm, where she managed a multisourced environment. In this position, she was responsible for all - contract and relationship issues (establishing the process, procedures and management model required and ensuring optimum vendor delivery, service, quality and pricing). She was also responsible for infrastructure operations for corporate offices operating within North America, IT procurement and corporate disaster recovery. Additionally, she negotiated all outsourcing contracts to include scope changes relating to several corporate acquisitions, as well as the sale of several business unit divisions. As a Senior Manager in the IT organization, she also participated in a large-scale IT strategy project designed to align IT and business unit goals and objectives. Before serving at the financial services company, she worked for a global Tier 1 service provider for 12.5 years and held a variety of positions, ranging from account executive (management of delivery) to management of an internal support organization that leveraged technical resources across accounts. Having experience as both the service recipient and service provider within outsourcing deals, she has an appreciation for many issues and challenges faced by each party.
Professional Background
Heller Financial, Vice President Outsourcing Management, 3 years
Hewlett Packard, Account/Regional Manager, 13 years
McKinsey & Co., , 2 years
Industry Awards/Accolades
Gartner Research, Thought Leadership Award - 2017
Education
B.S., Political Science
Languages
English
