Analyst Profile

Roles and Responsibilities

TJ Singh is a Vice President with Gartner Research. He is a key member of the Tech CEO Research team and is the lead analyst responsible for customer experience and digital services research, worldwide. Within the Tech CEO team, Mr. Singh focuses on research and advisory dedicated to SMB IT service organizations, including business and channel strategy, sales and marketing presentation review, investor presentation review, competitive strategy and sales process optimization. Mr. Singh also maintains regional responsibilities for IT services research, including BPO research, across key Asia/Pacific markets such Australia, New Zealand and South East Asia - Malaysia, Indonesia and the Philippines. The Asia/Pacific-based BPO research covers a broad area that includes HR, F&A, vertical services, supply management and CM BPO services from a domestic demand and service provider perspective. Besides having these responsibilities, he continues to provide direction for Gartner's quantitative and qualitative research dedicated to BPO research which resides within the IT Services market. Mr. Singh is a key analyst that both IT service providers and clients refer to for information and insight regarding the market trends, market opportunity sizing, competitive intelligence, go-to-market (GTM) strategy and product and solution strategy. Mr. Singh is regularly quoted by national and regional press for market trends and IT services industry dynamics.

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