Digital Disruption Profile: Conversational UX


Published: 27 February 2018 ID: G00338631

Analyst(s):

Purchase this Document

Price: $495.00 USD (PAGES: 12)

To purchase this document, you will need to register or sign in above.

Summary

Conversational AI platforms (at DD2 in the disruptor scale, rising to DD3) have already begun to disrupt interactions (ultimately transactions) between brands and consumers. B2B will be the next environment addressed as conversations (and platforms) mature. CIOs must begin addressing CAP strategies.

Table of Contents

  • Analysis
    • Definition
    • Impact and Position
    • Elements of Disruption
    • Disruptions and Fundamental Shifts
    • Secondary Effects
    • Evidence Matrix
      • Examples
  • Gartner Recommended Reading
© 2018 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

Why Gartner

Gartner delivers the technology-related insight you need to make the right decisions, every day.

Find out more

Call +1 855-515-4486 or contact us

to become a Gartner client.

search now