Maximizing Zero-Touch Orders to Drive Efficiencies and Improved Customer Experience


Published: 12 March 2018 ID: G00350976

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Summary

Supply chain leaders responsible for customer fulfillment must drive improvements in costs, cash and customer experience. "Zero-touch" orders, which flow through the order-to-cash process without human intervention, can enable these improvements.

Table of Contents

  • Introduction
  • Analysis
    • Implement a Root Cause Approach and Instill a Culture of Continuous Improvement to Support a Zero-Touch Initiative
    • Get Master Data and Technology Right, and Synchronize With Customers
      • Make Data Accuracy Paramount
      • Assign Clear Ownership of Product Data Quality and Audits
      • Synchronize the Data With Customers
    • Clarify the Customer Value Proposition, and Enforce Customer Accountability to Service-Level Agreements
      • Differentiate Requirements by Tier
      • Hold Customers Accountable
    • Evaluate Opportunities to Automate Manual Processes
      • Order Capture
      • Internal Process Automation
  • Gartner Recommended Reading
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