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Gartner Analyst
Juha Korhonen
Sr Director Analyst
Juha Korhonen is a Sr Director, Analyst with Gartner's Communications Service Provider Organization. Juha specialized in research for CSP technology strategy, focusing on customer experience and customer journeys. Juha covers CSP product management, digital channels, sales and customer experience, BSS transformation, market segmentation, product portfolio expansion, and go-to-market strategies. Juha also works on Growth Strategies and monetization approaches, commercial models, pricing and CSP operations budgeting, and commercial efficiency. His research and advice aim to help both the CSPs and the product and services companies to grow their business and improve their competitiveness with practical and actionable advice.
Previous experience
Juha Korhonen joined Gartner's research after 25 years of experience in CSP operations. He worked in many leadership roles at the operating company and operator group levels in Europe, the USA, and the Middle East. Previously Juha was Group Director of Innovation and Digital Services with Zain Group in the Middle East. He launched operator B-Brand, a groupwide API program, an innovation program focusing on expansion to new business verticals. Before that, Juha was Chief Commercial Officer with multiple operators leading sales, marketing, product management, product development, branding, advertising, BI, and customer experience.
Professional background
Zain Group, Group Director, Innovation and Digital Services, 6 years
Zain KSA, Chief Commercial Officer, 1 years
Ooredoo Kuwait (was Wataniya), Chief Commercial Officer, 6 years
Areas of coverage
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Messaging and Differentiation
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Communications Service Provider Technology Management
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Technology Market Business and Economics
Education
MSc. Electrical Engineering - Computer Science and Telecommunication, Helsinki University of Technology.
Top Issues That I Help Clients Address
CSP Product management, digital channels, sales, customer experience, BSS
Market segmentation and product portfolio expansion, Go-To-Market strategy
Growth strategies, monetization approaches, commercial models, pricing
CSP Operations Budgeting