Benchmark Analytics

Measure for growth

You need to know where you are today and how to maintain your baseline. Our fact-based approach can help you optimize your best opportunities for improvement and nurture your growth. Through comparative measurement, you can transform your business initiatives and demonstrate progress.

Explore Gartner Benchmark Analytics Solutions

Understand your current state and identify pertinent opportunities to propel growth by asking:

  • Is your IT spending aligned with your performance and value goals?
  • Can you independently prove that you are delivering value for money?
  • Can you sustain your baseline costs and identify improvement areas?

Internal operations benchmarks:

  • IT and business leader budget baseline: Cost control is a must-have for any enterprise. Leadership is increasingly focusing on value creation via employee productivity, customer retention and competitive advantage.
  • New-CIO baseline: You need a baseline to understand what you have inherited, identify your focus areas and determine how you can measure the impact of your strategy.
  • Applications cost, staffing and productivity: Assessing the productivity and cost-efficiency of applications enables you to demonstrate the value of IT spending and prioritize future application spending.
  • Infrastructure cost and staffing efficiency: Understanding and comparing performance and support of IT network, storage and infrastructure allow you to present IT value and cost optimization opportunities to the business.
  • Security risk, maturity and spending: Assess the effectiveness of your security budgets and execution to determine the investments and initiatives required to achieve acceptable risk tolerance.
  • Customer satisfaction: Measuring IT’s efficiency and effectiveness by evaluating end-user satisfaction with IT services enables you to prioritize efforts and optimally use your resources to improve future satisfaction levels.

Know the market competitiveness of your service contracts by asking:

  • Can you prove that the terms of your contracts are good?
  • Do you have the necessary market insights for contract renegotiations?
  • Can you measure the performance and price of your service provider?

Market perspective benchmarks:

  • Market price baseline: Gain valuable insight into operational efficiencies and cost reduction considerations by understanding the competitive market price ranges for services, thereby effectively demonstrating the value of IT to the business.
  • Contract price competitiveness: Achieve the best value and efficiencies from an outsourced investment by assessing the price competitiveness of a provider’s contract against comparable peers.
  • Service catalog rates: Make informed decisions on cost efficiencies by ensuring that chargeback unit prices are aligned to the market or other internal providers.
  • Market cloud baseline: Understand the market maturity of cloud solutions and ensure their commercial competitiveness.
  • Business effectiveness: Demonstrate how IT’s effectiveness in the execution of most critical priorities helps identify opportunities to better align the IT organization with the enterprise to optimize value and results.