Filling Information Gaps

Regaining board confidence with robust cybersecurity

The company

Large Telecommunications Organization

Function

Cybersecurity

Size

$700M+ revenue

The challenges

Overlapping security incidents required regulatory intervention
Low board confidence in the organization’s ability to protect data
Needed a robust cybersecurity program to strengthen data integrity, compliance and forensic capabilities
Needed to rebuild stakeholder confidence in cybersecurity strategy

The results

Developed a forward-looking security strategy aligned to regulatory requirements
Strengthened cybersecurity governance and AI risk management, building credibility and trust with the CEO and board
Enhanced third-party cyber risk management through targeted metrics, collaboration and technology enablement

The Gartner difference

How this client leveraged Gartner to achieve success

Gartner analysts helped identify critical information gaps and benchmark performance against peers for a more defensible, confidence-inspiring security strategy.

Achieved quick wins to demonstrate progress

Adopted Gartner ODM methodology and the Gartner Cybersecurity Business Value Benchmark Tool
Implemented Gartner AI Controls Assessment
Demonstrated measurable improvement using Cybersecurity Business Value Benchmark

Built a defensible strategy and aligned leaders

Evaluated cybersecurity controls against the NIST CSF framework
Established customized maturity metrics and reporting
Aligned leadership through workshops focused on business value and operating models

Prevented future incidents with confidence

Continued using Gartner AI Controls Assessment to future-proof security posture
Leveraged ongoing analyst and Executive Partner guidance to anticipate and prevent future incidents

The impact

30%

of cybersecurity functions collect metrics tied to business objectives. The client joined a competitive minority with this shift.

251

alignments to NIST CSF 2.0 achieved using Gartner Comprehensive Controls Assessment.

50%

projected reduction in shadow AI usage incidents by 2030.

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