We live in an increasingly interconnected and interdependent world. Global finance, free markets, supply chains and international travel have become a familiar and natural way of life for organizations and citizens alike. But this interconnectedness means disruption can spread just as effectively. The COVID-19 pandemic swept the globe quickly, as did the fallout. Fortunately, uncertain times do inspire creative solutions, as we are seeing innovation and new technologies combine to provide a way through this disruption toward a “new normal.”

In this special report, we examine five key themes that have emerged as organizations respond to the pandemic and the subsequent downturn:

  • New Ways of Working
  • Customer Focus
  • Digital Innovation
  • Data-Driven Decisions
  • New Business Models