Retail banking leaders, as well as other financial services business line and operations leaders, tell us they need to make increasingly complex, customer-centric process, channel and product improvements faster and more often to remain competitive.

To address this, financial services executives are using agile and agile-like practices that identify and execute improvements in smaller pieces, increasing their speed to market so they can meet customer expectations more responsively. In this way, agile values, principles and practices can help executives navigate this new environment.

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