Gartner Research

The 2018 CIO Agenda: Mastering the New Job of the CIO

Published: 29 September 2017

Summary

As digitalization shifts IT’s focus from technology to information, the CIO is changing from a delivery executive to a business executive — from controlling costs and improving processes, to exploiting data, driving revenue and scaling digital business. This report describes the new CIO role.

Included in Full Research

  • Key Question
  • Opportunities and Challenges
  • How This Report Will Help
  • Acknowledgments
  • Mastering the new job of the CIO
  • Pre-empt disruption
  • Define your new job
  • Live your new job
  • The scaling of digital business is driving changes to the CIO job in 2018
  • The future of growth is not what it was
  • Top performers have broken through the digital wall
  • The job of the CIO is changing
  • Actionable advice on how to pre-empt disruption and respond to digitalization trends
  • The new job of the CIO means a mindset change
  • The new job of the CIO means a new approach to time allocation
  • CIOs at top-performing organizations are more likely to report to the CEO
  • Actionable advice on how to define your new job
  • Exploit a change-ready IT organization to deliver the new job of the CIO
  • Put in place the right digital team structures
  • Anticipate the impacts of emerging technologies
  • Actionable advice to help you live your new job
  • Conclusion
  • Boticario Group transforms the traditional CIO and IT roles into a value-add entity to foster collaboration with the rest of the business
  • The City of Naperville gets smart by leveraging advanced analytics to improve city services
  • Georgia State University rethinks the CIO role to help digital education evolve
  • Globo TV builds a solid foundation to leap ahead in digital business
  • Kaspi Bank shifts focus from selling banking products to helping customers and partners
  • McDermott International is establishing a new digital ecosystem that will help channel new business opportunities
  • POSCO launches a digital Smart Factory initiative to gain a competitive edge
  • PostNord transforms IT culture to deliver digital solutions to customers
  • Sinopec energizes its production and stays relevant by developing the “smart factory”
  • State Bank of India embraces innovation and digitalizes its vast network

Analysts:

Andy Rowsell-Jones Chris Howard Jennifer Mitchell Jan-Martin Lowendahl Tomas Nielsen

Access Research

Already a Gartner client?

To view this research and much more, become a client.

Speak with a Gartner specialist to learn how you can access peer and practitioner research backed by proprietary data, insights, advice and tools to help you achieve stronger performance.

By clicking the "Continue" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

Gartner research: Trusted insight for executives and their teams

What is Gartner research?

Gartner research, which includes in-depth proprietary studies, peer and industry best practices, trend analysis and quantitative modeling, enables us to offer innovative approaches that can help you drive stronger, more sustainable business performance.

Gartner research is unique, thanks to:

Independence and objectivity

Our independence as a research firm enables our experts to provide unbiased advice you can trust.

Actionable insights

Not only is Gartner research unbiased, it also contains key take-aways and recommendations for impactful next steps.

Proprietary methodologies

Our research practices and procedures distill large volumes of data into clear, precise recommendations.

Gartner research is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster decisions to stay ahead of disruption and accelerate growth.

Tap into our experts

We offer one-on-one guidance tailored to your mission-critical priorities.

Pick the right tools and providers

We work with you to select the best-fit providers and tools, so you avoid the costly repercussions of a poor decision.

Create a network

Connect directly with peers to discuss common issues and initiatives and accelerate, validate and solidify your strategy.

Experience CIO and IT Executive conferences

Join your peers for the unveiling of the latest insights at Gartner conferences.

©2022 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.