Gartner Research

Market Trends: Why, When and How CSPs Must Enable Large Enterprises to Adopt Digital Services

Published: 25 January 2018

ID: G00349643

Analyst(s): Wm. L. Hahn , Ibo Sanz Castedo


Communications service provider enterprise units aim to strengthen their strategic positioning in the fast maturing digital ecosystem. Technology strategic planners at CSPs seeking growth opportunities with large enterprises will need to cooperate with leading ecosystem providers.

Table Of Contents


Market Trend

  • High Digital Service Demand, Growing Customer Dissatisfaction and a Fragmented Market Provide Opportunities for CSPs
    • Recommendations:
  • Digital-Ecosystem-Specific Skills, Tools and Processes Are Required to Provide a Successful Ecosystem Enabler Service
    • Recommendations:
  • CSPs Embracing a Participant Enabling Role for Digital Ecosystems Are Experiencing Direct and Indirect Benefits
    • Recommendations:

Contrarian View

  • CSPs Not Enabling Enterprises to Participate in Digital Ecosystems Will See Their Position as Communications Service Providers at Risk

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