To accelerate digital execution, the I&T operating model must embrace “shadow IT” and business-led IT and integrate them into the I&T operating model through alignment and convergence. In this way, CIOs will advance value delivery and innovation, reduce operating model friction and mitigate risk.
- Adopt Differentiated Approaches to Stewarding and Managing Business-Led IT and “Shadow IT” by Identifying the Different Kinds
- Redefine Ownership and Accountability of Business-Led IT-Developed and -Acquired Solutions by Engaging With the Executive Team
- Define I&T Operating Model Design Principles
- Define the Boundaries for Citizen and Gray IT
- Identify Opportunities for Alignment and Convergence Between the I&T Operating Models
- Build New Services to Support Business-Led IT
- Work in Partnership With Other Groups and Stakeholders Who Hold a Governance Role
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