Gartner Research

Integrate ‘Shadow IT’ and Business-Led IT Into the I&T Operating Model to Enable Enterprise Agility

Published: 09 August 2018

ID: G00365598

Analyst(s): Simon Mingay , Darren Topham


To accelerate digital execution, the I&T operating model must embrace “shadow IT” and business-led IT and integrate them into the I&T operating model through alignment and convergence. In this way, CIOs will advance value delivery and innovation, reduce operating model friction and mitigate risk.

Table Of Contents
  • Key Challenges



  • Adopt Differentiated Approaches to Stewarding and Managing Business-Led IT and “Shadow IT” by Identifying the Different Kinds
  • Redefine Ownership and Accountability of Business-Led IT-Developed and -Acquired Solutions by Engaging With the Executive Team
  • Define I&T Operating Model Design Principles
  • Define the Boundaries for Citizen and Gray IT
  • Identify Opportunities for Alignment and Convergence Between the I&T Operating Models
  • Build New Services to Support Business-Led IT
  • Work in Partnership With Other Groups and Stakeholders Who Hold a Governance Role

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