Gartner Research

A CIO’s Guide to the Chief Digital Officer

Published: 18 March 2019

ID: G00707736

Analyst(s): CIO Research Team

Summary

We estimate 15% of large enterprises have a chief digital officer (CDO) in place. The challenge for many CIOs is that the CDO title is defined inconsistently between organizations. CIOs need to understand the CDO responsibilities as well as the future of the CDO role to form effective partnerships.

Table Of Contents

A Brief History of the CDO

The Strategic CDO

The Functional CDO

The Customer Experience CDO

The Product CDO

Engagement Essentials

Understand Why the CDO Was Hired and Its Expected Responsibilities

Build the CDO’s Organizational Awareness

Create/Share the Digital Business Narrative With the CDO

Share the IT Strategic Plan With the CDO and Integrate Digital into the Business Strategy

What the Future Looks Like for CDOs

The Strategic CDO and the Functional CDO

The Customer Experience CDO and the Product CDO

Conclusion

Recommended by the Authors

About This Research

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