Gartner Research

Hype Cycle for the Digital Workplace, 2019

Published: 23 July 2019


Application leaders pursuing digital workplace initiatives will find this Hype Cycle offers a snapshot of how work will evolve over the next decade. New tools and services will spread throughout the workforce, helping workers become digitally dexterous within the context of the employee experience.

Included in Full Research

  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Immersive Workspaces
    • Internal Talent Marketplace
    • Peer IT Support
    • Data Literacy
    • Microapps
    • Employee Experience Tech (EXTech)
    • Content Integration Services
    • Emotion AI
    • Voice of the Employee
    • Knowledge Graphs
  • At the Peak
    • Digital Adoption Solutions
    • Digital Experience Monitoring
    • Smart Badges
    • Smart Workspace
    • Workplace Analytics
    • Citizen Data Science
    • Chatbots
    • Conversational User Interfaces
    • Collaborative Work Management
    • Workstream Collaboration
  • Sliding Into the Trough
    • Design Thinking
    • Personal Analytics
    • Unified Workspaces
    • Intranet as a Service
    • Virtual Assistants
    • Employee Recognition and Reward Systems
    • Citizen Integrator Tools
    • Insight Engines
    • Digital Credentials
    • Meeting Solutions
    • Influencer and Advocacy Marketing
    • Team Collaboration Devices
    • Citizen Developers
  • Climbing the Slope
    • Adaptive Learning Platforms
    • Content Services PaaS
  • Entering the Plateau
    • Cloud Office
    • Enterprise Social Networking Applications
    • Content Collaboration Platforms
    • Enterprise Video Content Management
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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The Hype Cycle: Understanding the pitfalls and opportunities of innovations

How does a Gartner Hype Cycle™ work?

A Gartner Hype Cycle provides an objective map that helps you understand the real risks and opportunities of innovation, so you can avoid adopting something too early, giving up too soon, adopting too late, or hanging on too long. Every Hype Cycle includes five phases:

The innovation trigger starts when an event, like a technological breakthrough or a product launch, gets people talking.

The peak of inflated expectations is when product usage increases, but there’s still more hype than proof that the innovation can deliver what you need.

The trough of disillusionment happens when the original excitement wears off and early adopters report performance issues and low ROI.

The slope of enlightenment occurs when early adopters see initial benefits and others start to understand how to adapt the innovation to their organizations.

The plateau of productivity marks the point at which more users see real-world benefits and the innovation goes mainstream.

The Hype Cycle is more than just a diagram. You also get:

Evidence-backed insight

Hype Cycles tap into deep research, surveys and conversations with technology suppliers and Gartner clients.

An analysis of objective and value

The y-axis measures expectations. The x-axis relates them to the proven value of that innovation over time.

A long-term view

It often takes between three and five years for an innovation to move through the Hype Cycle, but some fall off along the way.

Gartner Hype Cycle is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster technology decisions to stay ahead of disruption and accelerate growth.

Pick the right provider with confidence

We work with you to select the best-fit provider to avoid the costly repercussions of a poor decision.

Align deal structures and optimize spend

We benchmark pricing against the market so you avoid unnecessary charges.

Reduce complexity and risk

We analyze contract terms and conditions to protect you against future price increases and unanticipated costs.

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