Gartner IT Research

Emerging Technology Analysis: Conversational UI for Software Product Innovation

Published: 06 August 2019

ID: G00407895

Analyst(s): Anthony Bradley , Annette Jump

Summary

Conversational user interface technology is fundamentally shifting how technology providers build and how people use software and applications. Product managers developing software solutions must add conversational UI into their product roadmaps in the next two years for relevant use cases.

Table Of Contents

Analysis

  • Technology Description
  • Technology Adoption
    • Users Choose Conversational Interface Over Traditional Software Navigation
  • Technology Impact
    • A Compelling Software UX Requires a Conversational Interface
    • Conversational UI Is a First Step Toward Visible Artificial Intelligence
  • References

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