Gartner Research

Implementing Microsoft Office 365: Gartner Survey Results and Analysis, 2019


Microsoft Teams is setting high expectations and changing the perception of Office 365. However, the integration of other products in the suite sometimes disappoints. This report summarizes Gartner’s latest Office 365 survey and distills lessons learned for application technical professionals.

Published: 04 September 2019

ID: G00378257

Analyst(s): Larry Cannell

Table Of Contents


  • What Did We Miss?
  • Analyzing the Numbers: Adoption, Teams, Licensing and On-Premises
    • Adoption Continues to Grow, Now Among Conservative Enterprises
    • Interest in Microsoft Teams Is High
    • Office 365 ProPlus and Exchange Online Are Still the Foundational Workhorses
    • The E3 Plans Are the Most Popular Enterprise Plans
    • Use of On-Premises Office Servers Staunchly Remains, but for How Long?
  • Listening to Our Panel: New Ways of Working, Security and Frustrations
    • New Ways of Working Draw Most Interest
    • IT Faces Struggles With Promoting Office 365 Collaboration Capabilities
    • Security Is a Top Concern, Followed by Performance and Availability
    • New Tools Delight, but a Confusing Roadmap and Overlapping Features Frustrate
  • Take an Active Role in Galvanizing New Ways to Work
  • Establish an Office 365 Program to Garner Its Benefits
  • Assess Your Company’s Level of Risk Rather Than Just Relying on Microsoft to Keep You Safe
  • Recast Operational Strategies for Office 365


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