Gartner Research

Critical Capabilities for Transportation Management Systems

Published: 29 March 2022


Transportation management system software applications are evolving to support increasingly complex supply chain and transportation challenges. Supply chain technology leaders must use this research to evaluate TMS applications across a set of critical capabilities and use cases.

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Key Findings
  • End-user organizations often have very diverse TMS requirements. These can encompass multiple regions and business units, complex transportation networks, and differentiated processes and service needs.

  • TMS vendors typically support core domestic capabilities, but their ability to support extended capabilities, both domestically and internationally, varies significantly.

  • There is often further differentiation around the ability to support global rollouts and different modes of transportation such as parcel, ocean and rail.


Supply chain technology leaders responsible for transportation technology strategy and selection should:

  • Identify significant transportation challenges and needed technology capabilities by seeking input and collaboration from all business units and geographic

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  • 3Gtms
  • 3T
  • Alpega Group
  • Blue Yonder
  • BlueRock Logistics
  • C.H. Robinson (TMC)
  • E2open
  • Manhattan Associates
  • MercuryGate
  • Oracle
  • RateLinx
  • SAP
  • Shipwell
  • Transplace
  • Trimble (Kuebix)
  • Adaptability/Agility
  • Analytics/Visibility
  • Carrier/Digital Freight Networks
  • Core Domestic Capability
  • Core International Capability
  • Extended Domestic Capability
  • Extended International Capability
  • Implementation/Integration Tools
  • Simplicity
  • Usability/User Experience
  • Level 1 Complexity
  • Level 2 Complexity
  • Level 3 Complexity
  • Level 4 Complexity
  • Level 5 Complexity

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Critical Capabilities: A deeper look into provider offerings

How does a Critical Capabilities report work?

As a companion to the Magic Quadrant™, a Critical Capabilities report scores competing products and services against a set of meaningful differentiators. It reveals which options are the best fit in various use cases to help you focus on the vendors best suited to your needs.

A Critical Capabilities report is more than just a diagram. You also get:

Sharper focus

Narrow down the product and service criteria most important to you.

Individualized use cases

Use interactive features to customize usage scenarios based on your organization’s unique needs.

Faster decision making

Use data to speed up provider selection and accelerate the procurement process.

A Gartner Critical Capabilities report is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster technology decisions to stay ahead of disruption and accelerate growth.

Pick the right provider with confidence

We use a Critical Capabilities report, the Magic Quadrant and more to ensure you select the best-fit provider to avoid the costly repercussions of a poor decision.

Align deal structures and optimize spend

We benchmark pricing against the market so you avoid unnecessary charges.

Reduce complexity and risk

We analyze contract terms and conditions to protect you against future price increases and unanticipated costs.

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