Gartner Research


Published: 13 April 2022



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  • 2021年のGartnerの調査の結果、CEOの50%以上と経営陣の69%が、加速的成長とオペレーショナル・エクセレンスを求めていることが明らかになった。ハイパーオートメーションは、これら2つの目標をともに達成し、未来の働き方の基礎を確立する上で不可欠な手順を提供する。

  • 2021年のGartnerの調査では、企業の56%が6〜10件のハイパーオートメーション・イニシアティブに同時進行で取り組んでいることも分かった。相乗効果、プロセス・オーケストレーション、ハイブリッド・ワークの支援、新しいビジネスモデルなどに多くの機会があり、いずれも今後10年間で、働き方がどのように発展するかに多大な影響を及ぼす。

  • 自動化イニシアティブへの一貫性のない支出や閉鎖的な支出は、部門間のプロセス・オーケストレーションを困難にし、総保有コストを増加させる。ビジネス・プロセスとITプロセスの迅速な特定、精査、自動化に向けた規律のあるアプローチを重視することで、ハイブリッド・ワークの最善の機会が生まれる。



  • デジタル・ビジネスを加速させる促進要因となるスケーラブルでレジリエンスの高いビジネスモデルを策定し、成長を促すために、目標を定めたハイパーオートメーション・イニシアティブに注力する。高いパフォーマンスを発揮するフュージョン・チームの活用は、ITリーダーが奨励し支援すべき実証されたアプローチである。

  • フュージョン・チームが成功するための3つの領域、すなわち「共同運営」「共同責任」「共同開発」に注力することで、ハイパーオートメーション・イニシアティブの成功率を高める。

  • ビジネス成果について、ハイパーオートメーション・イニシアティブの共同責任と評価指標を定義する。対象は次に挙げるうちの1つ以上とする:「品質」「従業員/顧客中心」「スピード」「インテリジェントな (データ・ドリブンな) 意思決定の規模拡大」。

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Kimihiko Iijima

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