Gartner Research

2023 Planning Guide for IT Operations and Cloud Management

Published: 10 October 2022

Summary

The evolving role of IT will demand greater collaboration and alignment throughout the enterprise. Successful collaboration will require a shared focus and lean efficiency. This Planning Guide highlights the key trends that I&O technical professionals should pursue to meet these demands.

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Overview

Key Findings
  • Value-stream mapping (VSM), management and delivery are spreading from application and business teams into IT and helping identify opportunities, justify investments and prioritize resources.

  • Delivering IT services through a set of standardized platforms reduces complexity and improves focus. Treating these platforms as products lets IT apply proven product management and agile delivery practices.

  • Events and conditions outside of IT are making leaders cautious about future spending. This is forcing IT leaders to prioritize efficiency in resources, assets and processes.

  • The trend toward progressive delivery and business-centric collaboration is growing in scope and adoption. Increasingly, I&O is working across

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