Published: 10 May 2023
CFOs should prioritize the eight critical capabilities in this research when evaluating F&A BPO providers. This research will help CFOs to identify vendors that meet managed service expectations in an outsourcing market that is rapidly evolving its digital finance transformation service offerings.
Included in Full Research
Vendors that performed well across all eight critical capabilities tended to score highest for the digital transformation methodology capability. Vendors continue to enhance process optimization assessments with new methods and tooling to implement and manage digital finance transformation solutions.
Vendors that scored highly for performance reporting capabilities were those that offer transformation program performance data that tracks how outcome-based commitments materialize, in addition to traditional operational process insights.
The lowest average score was received for contract pricing transparency, with fewer than 40% of vendors achieving a ‘good’ rating. Many CFOs continue to report dissatisfaction with vendors’ unwillingness to provide pricing
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Strategic Planning Assumptions
- Exela Technologies
- Tech Mahindra
- Advanced Analytics Reporting
- Innovation Management
- Knowledge Transfer
- Service Delivery Flexibility
- Digital Transformation Methodology
- Performance Reporting
- Contract Pricing Transparency
- Purchase-to-Pay Processes
- Order-to-Cash Processes
- Record-to-Report Processes
Gartner Recommended Reading
Critical Capabilities Methodology