Gartner Research

Critical Capabilities for Finance and Accounting Business Process Outsourcing

Published: 10 May 2023


CFOs should prioritize the eight critical capabilities in this research when evaluating F&A BPO providers. This research will help CFOs to identify vendors that meet managed service expectations in an outsourcing market that is rapidly evolving its digital finance transformation service offerings.

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Key Findings
  • Vendors that performed well across all eight critical capabilities tended to score highest for the digital transformation methodology capability. Vendors continue to enhance process optimization assessments with new methods and tooling to implement and manage digital finance transformation solutions.

  • Vendors that scored highly for performance reporting capabilities were those that offer transformation program performance data that tracks how outcome-based commitments materialize, in addition to traditional operational process insights.

  • The lowest average score was received for contract pricing transparency, with fewer than 40% of vendors achieving a ‘good’ rating. Many CFOs continue to report dissatisfaction with vendors’ unwillingness to provide pricing

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  • Accenture
  • Capgemini
  • CES
  • Cognizant
  • Conduent
  • Datamatics
  • Deloitte
  • Exela Technologies
  • EXL
  • Genpact
  • HCLTech
  • IBM
  • Infosys
  • Sutherland
  • TCS
  • Tech Mahindra
  • Wipro
  • WNS
  • Advanced Analytics Reporting
  • Governance
  • Innovation Management
  • Knowledge Transfer
  • Service Delivery Flexibility
  • Digital Transformation Methodology
  • Performance Reporting
  • Contract Pricing Transparency
  • Purchase-to-Pay Processes
  • Order-to-Cash Processes
  • Record-to-Report Processes

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Critical Capabilities: A deeper look into provider offerings

How does a Critical Capabilities report work?

As a companion to the Magic Quadrant™, a Critical Capabilities report scores competing products and services against a set of meaningful differentiators. It reveals which options are the best fit in various use cases to help you focus on the vendors best suited to your needs.

A Critical Capabilities report is more than just a diagram. You also get:

Sharper focus

Narrow down the product and service criteria most important to you.

Individualized use cases

Use interactive features to customize usage scenarios based on your organization’s unique needs.

Faster decision making

Use data to speed up provider selection and accelerate the procurement process.

A Gartner Critical Capabilities report is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster technology decisions to stay ahead of disruption and accelerate growth.

Pick the right provider with confidence

We use a Critical Capabilities report, the Magic Quadrant and more to ensure you select the best-fit provider to avoid the costly repercussions of a poor decision.

Align deal structures and optimize spend

We benchmark pricing against the market so you avoid unnecessary charges.

Reduce complexity and risk

We analyze contract terms and conditions to protect you against future price increases and unanticipated costs.

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