Published: 09 August 2023
Infrastructure and operations teams’ traditional value proposition is shrinking as digital infrastructure expands beyond their control. To boost their relevance, I&O leaders must apply principles of supply chain management to this infrastructure and take end-to-end responsibility for it.
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Traditional, owned IT assets are becoming less prominent and strategic as more cloud and edge technologies become inherent in hybrid digital infrastructure.
Infrastructure and operations (I&O) leaders often have little insight into stakeholders’ satisfaction with their infrastructure or how much value the systems they manage provide to the overall organization.
Infrastructure modernization efforts intended to improve I&O’s business value frequently fail to achieve the desired results, which undermines the credibility of I&O leaders.
I&O leaders seeking to strengthen I&O organizational strategy should:
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