Published: 17 January 2024
Higher education CIOs face multiple competing technology demands every day. CIOs must gauge their priorities against how peers are investing in key technologies like AI, data and analytics, CRM, and classroom technologies to improve enrollment, academic outcomes and operational excellence.
Classroom learning and engagement is the most important technology use case, with 69% of higher education leaders indicating that these technologies are very important to meeting their organization’s business goals. Nearly half (48%) of these leaders report they have recently fully deployed new classroom technologies to upgrade student experience in their organization.
CRM is also seen as valuable, with recruiting and admissions (67%) and student success (59%) as the second and fourth most important cases that education leaders have fully deployed.
Although only 15% of education institutions have fully deployed adaptive learning solutions for course delivery, 57% of higher education
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