Gartner Insights Abstract

2024 Power & Utilities Trend: Water Companies Accelerate Digitalization Ambition

Published: 31 January 2024

Summary

Water utilities are accelerating digital ambitions to mitigate external pressures to ensure the availability, affordability, quality and sustainability of water. Water utility CIOs can use this trend to align technology investments with transformation initiatives to support business outcomes.

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Overview

Opportunities
  • Water utilities are facing overlapping risks that are compounding capital constraints, weather events and climate change. Water utilities are starting to look for digital investments to derisk their business across the water cycle.

  • Water utilities can learn from the transition that gas and electric utilities are undergoing, and leverage lessons learned to accelerate their digital initiatives.

  • Technologies, such as cloud, Internet of Things (IoT), AI and the use of a data fabric to enable continuous intelligence, show promise to reimagine water management and operations. These will enable water utilities to deliver new context-based, event-driven services that will secure performance and improve

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