Published: 22 February 2024
Infrastructure and operations leaders often struggle to find metrics that help them prioritize and monitor improvement efforts and attract the investment they need for I&O success. We provide metrics for these purposes and a pragmatic implementation approach to improve their decision making.
Infrastructure and operations (I&O) organizations often have critical shortcomings when it comes to managing technology assets. These lead to downtime, excess costs and poor performance, which undermines the credibility of I&O leaders.
I&O leaders who equate process compliance and service-level achievement with I&O success miss opportunities to increase satisfaction with I&O offerings while reducing spending and effort on areas that do not matter much.
It is difficult for I&O leaders to account for the value enabled by I&O platforms, product offerings and innovation efforts without undermining the value proposition of their organization’s core responsibilities.
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