Published: 26 February 2024
HR technology leaders struggle to invest in the right HR technologies to improve employee experience due to unclear priorities and a complex vendor landscape. They must use a structured approach to understand the EX outcomes that matter and analyze technology options to help achieve those outcomes.
Employee experience (EX) depends on such a wide range of influences that no single organizational function can fully shape it. Yet, HR often finds itself responsible for making progress on this critical business imperative.
Ideally, HR must work across functional silos to deliver a holistic, seamless EX. But 85% of organizations today are not in a position to do so due to fragmented processes and technologies.
As HR works to overcome this challenge, it has an opportunity to help improve EX using the influences it fully controls, such as HR technology. However, due to unclear EX priorities and a complex
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Analysts:
Harsh Kundulli, John Kostoulas, David Bobo
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