Published: 27 February 2024
While enhancing employee experience is a vital endeavor for technology investments, unclear and fragmented technology objectives can complicate its realization. HR technology and other application leaders should use Gartner’s EX-Ready model to unify their digital EX-related decision making.
Business agility and competition for talent have made improving employee experience (EX) an organizationwide priority beyond traditional HR and digital workplace (DW) roles.
IT, HR, operations and business leaders understand EX in different ways, which leads to these roles competing for priority status or contributing suboptimally toEX through piecemeal investments in technologies these roles own.
Composability — an approach that promotes resilience, adaptability, flexibility and reusability — is necessary across technologies, processes and roles to avoid constraining the scale and impact of EX investments.
HR technology and other application leaders should:
Assess their readiness for EX-related initiatives by using Gartner’s EX-Ready
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Analysts:
John Kostoulas, Tori Paulman, Helen Poitevin, Mike Gotta
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