Published: 07 March 2024
The CRM digital commerce software market will grow at a five-year CAGR of 16% in constant dollars through 2027, reaching $21.7 billion, as adoption continues in B2C and B2B organizations. Technology and service providers can use this report to understand the drivers behind end-user spending growth.
Through 2025, 30% of digital commerce budgets for midsize to large organizations will be allocated to expanding beyond their core commerce functionalities and enhancing customer experience, up from 18% in 2022.
Through 2026, year-over-year growth of new company adoption for digital commerce by midsize to large B2B organizations will be 10% higher than the overall market’s growth.
By 2025, new organization adoption for digital commerce beyond the retail industry will have more than doubled in size compared to 2022.
By 2027, end-user spending related to artificial intelligence will contributeabout 11% of digital commerce end-user spending, of which about half will be
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