Published: 15 April 2024
Digital workplace application leaders must step up to address new AI technology, uncertainty over hybrid work and changing demands from employees. Our 2024 predictions provide three strategic planning assumptions they can use in their planning efforts.
Gartner’s 2024 User Behavior and Influence Survey shows 76% of respondents desire more AI capabilities in their applications. However, organizations are unlikely to find significant value outside of summarization and note-taking use cases without substantial enablement efforts.
Gartner’s 2022 Digital Worker Survey found only 12% of the workforce had the expertise to use technology to solve business problems. New roles, such as the digital employee experience (DEX) leader, are emerging as organizations seek to adopt new technologies to address their needs.
Organizations that cannot provide remote working options to employees are increasingly looking at other ways to provide flexibility or
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Analysts:
Christopher Trueman, Tim Nelms, Tori Paulman, Gavin Tay, Adam Preset
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