Published: 23 May 2024
Without realizing maximum performance from their IT vendor ecosystem, SPVM leaders can limit opportunities for growth and place the business at risk. Use this research to drive greater collaboration, ensure sustained performance and achieve reliable business outcomes from your IT vendor ecosystem.
Organizations often fail to realize the overall impact of a high-performing IT vendor ecosystem and how a lack of it can lead to daunting consequences. These can take the form of compliance risks, reduced revenues, increased costs, loss of intellectual property, reputational damages and potential customer dissatisfaction.
Organizations limit their remedies for underperforming IT vendors by lacking required tools, governance processes, contingencies, penalties and tracking capabilities to effectively address and escalate issues.
A unidimensional and transactional approach, coupled with legacy performance management and collaboration initiatives, reduces opportunities for businesses to create synergies with their IT vendor ecosystems.
Evaluate the risks
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